Return & Refund Policy
Due to the nature of the screen printing business, we realize that many times our customers are relying on our products and shipments to produce time sensitive orders. East West Machines (EWM) attempts to ship with as high of an accuracy rating as possible, but from time to time something may be missed or the wrong item may be in an order. Delays are also very common in today's world of industrial goods. Due to the nature of supply chain, all shipping and transit times are estimated.
CUSTOMERS MUST INSPECT THEIR PACKAGE WITHIN 48 HOURS OF RECEIPT OF THEIR ORDER.
This will help ensure that you receive your product quickly and help avoid last minute rush situations. If an order is not inspected within the given time restraints then we will still work to rectify the problem up to 30 days after the receipt of the order. All claims made after 30 days of the receipt of order will be handled on a case-by-case basis at the discretion of EWM. As always, we want to ensure that our customers are satisfied. For questions pertaining to shipping or transit times please send an inquiry to our Sales Team.
Returns are only accepted if a product has not been used, UNLESS authorized by a customer service representative. Return shipping charges are the responsibility of the customer. However, return shipping charges are not the responsibility of the customer if the item being returned was damaged in transit, received in error or the incorrect item was shipped. Original shipping charges will not be refunded/credited. Customers must contact EWM within 30 days of receiving a product if they desire to return it for a refund. All returns made after 30 days of receipt of product are ONLY eligible for in store credit. (All returns are subject to restocking fees.)
Due to processing, receiving and credit card fees a standard 20% restocking fee will be applied to all returns*
*Depending on the item, whether it has been used, the condition in which it is received, when the item was purchased, etc. this restocking fee is subject to change.